DecorLoad damage records

Event rental damage photos before the handoff gets fuzzy.

When decor, props, soft play pieces, backdrops, linens, or hardware come back missing, dirty, or damaged, capture the condition while the return is still fresh.

View DecorLoad on the App Store Return Checklist Support Home

What to photograph

Capture the full item, item label, closeups of damage, stains, missing parts, dirty areas, packaging, bins, and any before or checkout reference photo.

What to note

Record event name, return date, who checked the item, quantity expected, quantity returned, condition, cleaning status, and follow-up needed.

What to export

Export one PDF return record with item counts, photos, notes, missing-item status, and internal follow-up before the next event handoff.

Damage photo workflow

  1. Start from the original checkout list and expected quantities.
  2. Mark each item returned, missing, dirty, damaged, or needs follow-up.
  3. Take one wide photo and at least one closeup for each issue.
  4. Add short factual notes: stain, chip, broken clip, bent frame, missing cover, or needs cleaning.
  5. Keep customer handoff notes and internal repair or replacement notes in the same event record.
  6. Export one PDF for review before discussing next steps.

Missing items

Record expected count, returned count, item description, bin or crate, and whether the missing item was noticed at pickup, drop-off, or later sorting.

Dirty items

Photograph stains, food residue, mud, wax, glitter, wet fabric, or anything that changes cleaning time before the item returns to inventory.

Broken items

Photograph broken frames, torn fabric, cracked props, loose hardware, missing clips, and damaged packaging before repair or disposal.

Important boundary

DecorLoad is a private checklist and recordkeeping tool. It does not process payments, collect deposits, create legal contracts, provide legal advice, decide who owes money, or guarantee reimbursement.

FAQ

Does DecorLoad decide whether a customer owes money for damage?

No. DecorLoad organizes checkout and return records. It does not provide legal advice, process deposits, decide reimbursement, or guarantee dispute outcomes.

What should be photographed when event rentals come back damaged?

Photograph the item label, wide item view, closeup of damage, missing parts, stains, dirty areas, packaging, and the return handoff context while the details are still fresh.